Optical Policies

Committed to a unique level of care "Clearly Focused On You"

The Doctors and Staff of Anderson Eyecare are committed to providing you with a unique level of eye care that is "Clearly Focused on You" as an individual. We will take the extra time to listen and respond to your eye care needs and desires. Modern eye care is more than simply reading an eye chart, it is the detection of sight-threatening diseases, correction of sight hindering conditions, and ultimately the protection of your most valuable sense. We take pride in the care we provide and look forward to the opportunity of being your eyecare and eyewear professionals for a lifetime.


More than just a stylish frame

  • Real Frames to Feel/Touch/Try-on
  • Expert Frame Styling and Advice
  • Professional Lens Consultation
  • Precision Measurements (More than PD)
  • 14 Point Check-in / Verification
  • Free Lifetime Adjustments
  • Free Lifetime Minor Repairs
  • Extended Warranties
  • Loss/Theft Protection
  • Troubleshooting Comfort Issues
  • Assistance with Adaptation Issues
  • Fair Price for Frame, Lens, & Service

We are....Full Service...We offer a Unique Level of Personalized Care in the Selection, Customization, Verification, Dispensing, and Continued Care of Your Eyewear.


Above and Beyond the Standard 1 Year Warranty

Two Year Frame Warranty
Most frames $99 or more include a Two Year Warranty for Manufacturer Defects. Frames $50 to $98 include a One Year Warranty for Manufacturer Defects.

Two Year Scratch Warranty
Most Prescription Lenses are available with a Two Year Scratch Warranty (Up to Two remakes for Two Years) or One Year Warranty (One Remake for One Year).

One Year Accident Protection Plan
If you accidentally Break, Damage, or even Lose your glasses, you can get a duplicate Replacement Pair for 50% off our usual & customary charges for One Year.

50% Off Second, Third, or More Pairs
Order one Pair of Rx Eyewear and get a Second, Third, or More Pairs of Rx Eyewear at 50% Off (within 30 days).
(Some reasonable restrictions apply)

100% Satisfaction Guarantee
If you are not satisfied with your new Eyewear, we offer a one-time glasses prescription change at no extra charge (within 30 days).
(Some reasonable restrictions apply)

100% Price Guarantee
In and Apples to Apples Comparison, we are confident we offer the Best Price for the Best Products. If you find a lower advertised price on the Same Pair of Glasses (Frame/Lens/Warranty) within Two Months of your purchase we will refund 100% of the difference.


Important Details You Need To Know

Frame Warranties
Our "Frame Warranties" cover manufacturer defects. Damage from accidental breakage (i.e. sitting on frames, dogs eating frames, children twisting frames, etc...) is not covered by the "Frame Warranty". However, you will still be covered by the "accident Protection" plan.

Insurance Glasses May Have Restrictions
Some insurance companies and their labs (including VSP and EyeMed) prohibit our generous warranties and guarantees. If your insurance (and their lab) has a more restrictive warranty, remake, or satisfaction guarantee policy, we must follow their policy. On some plans, you may not be allowed to change your frame or lens design once ordered.

"No-Line Bifocal/Progressive" Expectations
These modern lenses are not perfect and WILL NOT provide you with the vision of your teens. However, they will (if given the opportunity) provide you with vision far superior to "Lined Bifocals" or the inconvenience of carrying 2 or 3 different pairs of glasses.

30 Day Non-Adapt Policy
Not everyone can wear "No Line Bifocals/Progressives". If you are not able to adapt to your lenses, we will replace the lenses with one pair of single vision lenses or lined bifocal lenses at no additional fee. Original fees cannot be refunded.

No Refunds or Cancelled Orders

We will go above and beyond to help you love your glasses. However, due to the "custom" nature of your lenses and the "custom" fitting of your frames, we are not able to offer refunds or cancel orders that the lab has already started.


Precautions

Shatter Resistance Lenses
These lenses offer UV protection, increased safety, and are recommended for anyone exposed to the risk o fan eye injury including active adults, functionally one-eyed people, and are required for anyone under the age of 18 years old.
Using Your Own Frame or any Used Frame
Due to the unknown quality and/or condition of an "outside" frame or any already worn frame, we can not accept responsibility for any damage or breakage that may occur during lens insertion or during frame adjustments.